Documento sem título

Index

Company Presentation Message from the Chairman of the Management Board Message from the CEO COPASA The History of Copasa Key Indicators Copasa in 2011 Subsidiaries Concessions Partnerships and Technical Cooperation Corporate Governance Corporate Governance Structure Code of Ethical Conduct Relationship with Investors Relationship with Stakeholders Regulating Agency and Market Regulation	Management Systems Management Systems Research and Technological Information Information Technology Management and Strategy Economic Dimension Economic Outlook Controller and Financial Performance Investments Capital Market Commercial and Operational Performance Key Risks and Opportunities Key Strategies Main Goals and Results	Environmental Dimension Environmental Responsibility Environmental Policy Environmental Management Environmental Licensing Water Resources Sewage Collection and Treatment Environmental Education Environmental Preservation Energy Consumption and Energy Efficiency Incentive to Conscious Consumption and Reuse of Materials Climate Changes	Internal Social Dimension Copasa and its Employees Valuing Diversity Opportunities for All Qualification and Development Remuneration for Results Occupational Health and Safety Benefits with Responsibility and Quality of Life Union Relationships Citizenship Educating and Connecting with Art External Social Dimension Copasa and its Clients Product Responsibility Copasa and its Suppliers Copasa and the Community IBASE AND GLOBAL REPORTING INITIATIVE (GRI) INDEXES Acknowledgment



	Rua Mar de Espanha, 525 Bairro Santo Antônio 30330-900 – Belo Horizonte, MG		Developed by Legitimus